Powerful Features for Modern Support
Everything your team needs to deliver exceptional customer experiences.
Ticket Management
A powerful, intuitive ticket system that keeps your support team organised and customers happy. Tickets are automatically created by importing emails from your existing mailbox - no manual work needed.
- Email import: IMAP, POP3, Microsoft 365 & Google Workspace
- Multi-channel inbox (web form, API)
- Priority levels and custom tags
- Ticket assignment and routing rules
- Merge duplicate tickets
Team Collaboration
Work together seamlessly with tools built for support teams.
- Internal notes visible only to team
- @mention colleagues in ticket threads
- Shared team inboxes
- Role-based access control
- Real-time collision detection
AI Enhancement
Leverage artificial intelligence to speed up your support without sacrificing quality.
- AI-powered reply suggestions
- Automatic ticket categorization
- Sentiment analysis on incoming messages
- Smart priority scoring
- AI-generated ticket summaries
Canned Responses
Build a library of pre-written responses for common questions. Insert with one click, customize as needed, and respond up to 5× faster.
Smart Notifications
Never miss an important update. Configure email, browser, and in-app notifications per team member. Set escalation alerts for overdue tickets.
Full Audit Trail
Every action on every ticket is logged with timestamp and user. Perfect for compliance, accountability, and dispute resolution.